Dec 21, 2023 | Investment Funds, Regulatory Compliance
In late November, the Canadian Securities Administrators (the CSA) published a Request for Comment proposing amendments to certain complaint handling provisions of National Instrument 31-103 Registration Requirements, Exemptions and Ongoing Registrant Obligations (NI...
Jan 31, 2022 | Regulatory Compliance
Regulators continue to review best practices relating to complaint-handling procedures. On January 13, the Investment Industry Regulatory Organization of Canada (IIROC) released proposed amendments respecting reporting, internal investigations and client complaint...
Oct 29, 2021 | Regulatory Compliance
The Financial Consumer Agency of Canada (FCAC) has released a proposed Guideline on Complaint-Handling Procedures for and Authorized Foreign Banks. The proposed new Guideline will support the implementation of the new Financial Consumer Protection Framework in the...
Aug 31, 2021 | Investment Funds, Regulatory Compliance
The Department of Finance Canada released a consultation paper on July 16 relating to the complaint handling process used by consumers for banking services and products. The consultation document follows a review of the process and Canada’s external complaint handling...