Oct 31, 2023 | Regulatory Compliance
After many consultations and years of discussion, it was announced by the Deputy Prime Minister and Minister of Finance on October 17 that the Ombudsman for Banking Services and Investments (OBSI) would be the single external complaints body for banking effective...
Aug 31, 2021 | Investment Funds, Regulatory Compliance
The Department of Finance Canada released a consultation paper on July 16 relating to the complaint handling process used by consumers for banking services and products. The consultation document follows a review of the process and Canada’s external complaint handling...
